To help explain what we do, we've created a short video giving our customers behind the scenes access to Gear4music.
The About Gear4music video follows the story of the drummer from the other film we created called Our Journey, which was designed to explain how our customers have inspired us during the last 10 years, and celebrate our new-look website. You can watch this film and learn more about the making of it here.
HistoryGear4music Limited was launched in 2003, and has become one of the largest retailers of musical instruments and equipment in the UK, now having over 590,000 registered customers. In 2012 we also launched Gear4music in 15 different languages, and we are now one of the fastest growing music companies in Europe.
On 3rd June 2015 Gear4music made an Initial Public Offering (IPO) on the London Stock Exchange’s AIM market. This means that members of the public can now buy shares in Gear4music, and become part of our story. Floating Gear4music puts us in an even better position to grow, offering an even wider range of music gear with the same great level of service our customers have come to know us for.
To learn more about Gear4music shares and our corporate profile, visit our Investor Website.
Our Mission is simple: We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing GREAT PRICES and EXCELLENT SERVICE, regardless of where you live, or how you buy from us.
We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
What to expect
As well as saving money, when you order from us you can:
- Get a clear indication of when to expect delivery
- Book your own specific delivery date, and choose your delivery service
- Receive email and text message updates regarding your order
- Enjoy a 30 day money back guarantee on everything
- Choose to buy an extended warranty and up to 90 day money-back guarantee
- Expect to get a high standard of customer service by email or telephone
Ratings and Awards
Customer Comments and Feedback
Excellent quality, choice and service.This has to be the best musical outlet in the business. They have an extensive range of products that suit all pockets and their service and delivery is second to none. No need to look anywhere else, they have it all. By John Haley 02/12/2016 via Trustpilot
Will shop here again. Very fast despatch and delivery. Will shop hear again. Thanks. By Luke Hirons 02/12/2016 via Trustpilot
The company's customer service is outstanding. I've purchased both a pianoforte and a soprano sax from them and they bend over backward to make sure everything is in order and arrives on time. By Mary Barattucci 02/12/2016 via Facebook.
Customer satisfaction 100%.Being a first time customer cannot find any fault with the efficiency of the way my purchase was dealt with thanks to the staff of Gear4music By Eamonn Cronin 11/11/2016 via Trustpilot
Extremely happy. Quick and efficient service. Arrived quickly. Efficient tracking. Very well packaged. Quality product at a great price. Extras were super easy to assemble. Can't imagine how I could be better pleased. By G Howe. 11/11/2016 via Trustpilot
All good.Good advice on the phone and quick easy delivery. By Ian Maskell 11/11/2016 via Trustpilot
Great Products at Great Prices.Always find great deals and if you have to speak with the customer service department they go out of their way to give you the best service, options and prices. Have used many times and I can recommend a visit to their showroom in York. By Mel B 04/11/2016 via Trustpilot
Will shop here again and soon!Great range of products, excellent service and quick delivery. Couldn't ask for more.Mr D Matthews 04/11/2016
Excellent and quick service!Speedy delivery, goods arrived securely and as instructed. Would definitely recommend and use this site again! By Paula Barclay 04/11/2016 via Trustpilot
Fast, reliable, best place to buy music gear. By David Bazso 14/10/2016 Via Trustpilot
You know you will get great service when you shop online with them.Deliveries arrive when there supposed to an in good condition. By Charles Copson 28/10/2016 via Trustpilot
Very happy with Gear4music - Order arrived very quickly. Well packaged and I was kept informed of the delivery time. Competitive pricing for their equipment. By Scarlet Buckle 28/10/2016 via Trustpilot
I ordered several different products and all arrived as promised on the next working day. Great service and I wouldn't hesitate to buy from these guys again and would highly recommend! By Paul M 28/10/2016 via Trustpilot
Well finished, solid guitar case exactly as described. Good price and fast shipping. Thanks.By Mike Challis 14/10/2016 Via Trustpilot
I ordered two sets of bagpipes from Gear4music. They were delivered to me in the Republic of Ireland. They informed me of every step, order received, processed and when would be delivered. The bagpipes are great quality at a good price. Am delighted with the product and the service. Thanks you Gear4music!! Elaine.By Elaine Finn 12/10/2016 Via Facebook
Excellent service and Delivery Experience. Couldn't ask for any better. Great product and superb service. Quick and easy. Will definitely be back.
By Kiriel Ellwood 07/10/2016 Via Trustpilot
Excellent Service. Piano fab. Very Happy Customer.
Baby grand piano arrived promptly,packaged with care My daughter is so happy with it. Many Thanks
By Julia 07/10/2016
Was the best price on the internet for my item, the dispatch was fast and the courier kept in contact with me the whole time, the item was well packaged and in pristine condition, thank you Gear4Music!
By Luke 07/10/2016 Via Trustpilot
I called in for some operating advice on some equipment I'd purchased previously; this was given clearly and patiently, which was so reassuring. Top Marks!
By Tim Clarke 30/09/2016 via Facebook
Delivery time is excellent and the item is exactly as described and great quality. Will definitely use this company again.
By Sara May via Facebook
Hassle free and prompt.From first point of contact right through to delivery excellent.
By Kerry Mcdermott via Trustpilot
Item received when expected, well packed and safely delivered.
By Fiona Lamont 19th September 2016 via Trustpilot
Bought £300 worth of WHD Primitive cymbals and they sound fantastic! And look superb! Particularly like the hi hats!
By Richard Brankin via Facebook
Great price and very quick delivery. Used the desk for the first time at the weekend and it was easy to use.
By Anthony Jones Via Trustpilot
Never had an issue. Good prices, great value of stock and always quick delivery.
By Matt Green 02/09/2016 via Facebook.
Excellent after sales service. Very helpful and accommodating as well. Replacement of a harp whose series had flaws. Quick response to the questions by e-mail. Thank you very much.
By Ariane Wunderli 31/08/2016
Top Service!Everything arrived when expected and in fantastic condition - I will definitely use again.
By Lee Mckendrik 02/09/2016 via Trustpilot
Fast delivery, no problems
Bought the Yamaha Pacifica "starter pack" as an A-level present for eldest son. Arrived next-working-day and he's been jamming non-stop since.
By Damian Murphy 26th August 2016 via Trustpilot
I ordered a bass guitar and arrived within a few days and well packaged to protect the guitar. Will be using them again.
By Rachel Rose 26 August 2016 via Facebook
Good transaction, no hassles or hitches.I ordered some equipment form Gear4Music and it all arrived intact and at the time slot indicated by the delivery process. I got exactly what I wanted at a price I was happy to pay.
By Mark 26 August 2016 Via Trustpilot
Fast shipping and good price. Got my Markbass traveller 102P today as the order confirmation said:) thanks alot:).
By Peder Rosmo 11th August 2016 via Facebook.
Never let me down on strings or delivery. Received a free pic too.
By Martin J Howarth 8th August via Facebook
Excellent ordering process, regular and accurate updates between dispatch and delivery and very good 'click & collect'. However, still unable to play guitar like Eric Clapton.br/> By Peter T 19th August 2016 via Trustpilot.
It's very easy to find the website and easy steps to follow when shopping. Next day delivery is guaranteed with emails and texts inform a customer when the parcel will arrive and the website to follow the driver.
By Gillian Mlombe 19th August 2016 via Trustpilot.
Piano - I've been blown away with how quick the piano came. I ordered Wednesday about 2pm and it came Thursday next day yes next day about 10 am. My daughter haven't stopped playing and it's given her a boast to continue her lessons in September. Thank you x.
By Marina Davies 10th August 2016 via Trustpilot.
I've been using this music shop both online and in person for a year or two now. Everything is more than you could wish for. Always fast, efficient, courteous and knowledgeable with equipment at a good price. Excellent and have recommended to many muso friends.
By Mark Haddleton 3rd August 2016 via Google Plus.
I have bought a 6 string Affinity Squier Stratocaster & Fender Champion 20 in a starter pack from Gear4Music and the service was first class, the guys at Gear4Music are professional, patient and their knowledge is second to none. I have also bought a PRS SE Custom 24 30th Anniversary Edition from the guys at Gear4music and at this time they were providing a setup service on guitars for a reasonable price so I paid to have my PRS SE professionally setup and I am so glad I did. I will not use anyone else when purchasing musical equipment. Gear4Music are courteous, professional and are reasonably priced. Check out Gear4Music you wont regret it.
By Jeff Jones 1st August 2016 via Facebook.
Always order music products from these guys! - I have always ordered music equipment from these, I like the wide range of choices that are available and overall how the website flows with no complicated problems. For someone who collects guitars I find this company very useful. A Top Marks.
By Kiel 29th July 2016 via Trustpilot.
Great Service - I was kept up to date with delivery status via email and text. I was not able to be at home so managed to change delivery address same day with no issues at all. I would reccoment purchasing from this company. Thanks, Ant.
By Anthony Longhurst 26th July 2016 via Trustpilot.
Awesome never had a problem with them best place for guitars.
By Luke Wood 22nd July 2016 via Facebook.
Absolutely fantastic people nothing was too much trouble would certainly recommend.
By Archie Fulton 20th July 2016 via Google Plus.
Thanks so much for all your help. My son is very happy with new viola excellent customer service via messenger. Highly recommend.
By Siobhan Black Englishby 26th May 2016 via Facebook.
Amazing customer service from @gear_4_music - thanks guys.
by Mark Tranchant 19th April 2016, via Twitter.
Good product - amazing service provided - I did a thorough search over the net. I found what I wanted in the best price and ordered it quite easily. I was left speechless with the level of communication provided about delivery. I'll be shopping with you again for sure!!
by Manos Koumiotis 19th April 2016 via Trustpilot
Accurate and On time - I've been buying gear for music from Gear4Music for 10 years and they have yet to let me down. Great service, great returns.
by Brian Downey 19th April 2016, via Trustpilot
Above and beyond. I have had the best service ever either from buying online or from a shop. A fast and efficient delivery was followed by a follow up customer service that could not be bettered anywhere else. A small problem(manufacturers fault not Gear 4 Musics fault) was solved very quickly by friendly knowledgeable staff who went out of the way to get me sorted for a weekend gig. Also,a casual enquiry by me about an upgrade for my bass was followed up and the parts sourced and posted within a week or so. Best customer service I have ever received. Forget the rest buy from the best at Gear 4 Music . P.S. Thanks Nicole :-)
by David 17th April 2016, via Trustpilot.
Great service from Gear4Music. Ordered my daughter's first set of drums, had a technical fault, they checked issue and even allowed me to upgrade to Roland using the first set as credit. Roland set arrive on time, when requested. Will definitely be using these guys again. Very happy (oh and so is my Daughter).
by Ian Waller 8th April 2016, via Facebook.
Our family has ordered from Gear4Music many times in the past and each time we were blown away by both quality and time it took for orders to get here - I'm very happy to continue making our Musical purchases through Gear4Music and have often highly recommended to friends.
by Charlotte Oakman 5th April 2016, via Facebook.
The service from Gear4music was as good as ever. Very prompt despatch and delivery to me well ahead of schedule. The product itself - an Evans drumhead - is excellent and has made a big difference to the tonal qualities of my drum.
Peter Bachelor, 7th March 2016, via Trustpilot
Outstanding Service. Easy to order, detailed descriptions of what you get for your money. Good Pricing. Super fast delivery at very reasonable price.. ordered mine Saturday and got it Sunday! (on a side DPD v.good as well) All in all when I upgrade my instrument I will check here first.
Ben, 7th March 2016, via Trustpilot
Bought my dream guitar from gear for music yesterday, a Gibson les paul traditional in desert burst, the customer service was second to none, I never caught the guys name who served me (guitar tech) but he was more than helpful and even set the guitar up with the strings I use normally and set it up in my tuning five stars!
Jason Gostelow, 6th March 2016, via Facebook
This company really knows about customer service! You are kept in the loop at all stages of your purchase and delivery, I even knew the deliveryman's name before he arrived, and he arrived exactly to the time I had prearranged. Brilliant company to go with the brilliant guitar I bought. I bought a Jim Dandy guitar, which was well set up with decent strings, absolute bargain little beauty! Well done Gear4music! I would defo buy from them again
Paul N, 6th March 2016, via Trustpilot
I recently bought a violin for my son. I ordered the wrong size and asked would it be possible to return. The very kind gentleman on the phone advised that this would be no problem and set up a courier straight away. The service was second to none and i will recommend this website to all my friend's and fellow music teachers. Thank you again for all your help.
Lauralee Murphy, 19th February 2016, via Facebook
Good comms. fast delivery. Never heard of Gear4music before - was a recommendation from a friend. And I am always cautious about buying from unknown online companies - but very satisfied with this transaction. Item delivered quickly, good comms with emails to advise on progress etc.
Mr. Marshall, 22nd October 2015, via Trustpilot
They are the best for customer service. Their Facebook page cannot be beaten. ALWAYS answer xx
Andrew Hems, 19th October 2015, via Twitter
I bought my son an electric drum kit at the weekend and thought the advice and service received from Lawrence Caldwell was fantastic. No pushy sales just demonstrations and information - even managed to explain the techy part of things in a way I could understand. Lawrence even spoke to my son on the phone to answer all his questions. I was impressed with store and range of products on offer and will definitely be returning.
Terri Robson, 22th September 2015, via Facebook
I ordered a SubZero SZ-400 mic and mini boom mic stand from Gear4Music, and paid for next available day delivery. It arrived next day using DPD, which allowed tracking and a good indication of delivery time. Unfortunately the mic boom had a manufacturing defect which meant the clamp was a bit broken, so I sent an email explaining and asking for a new clamp. Gear4Music replied promptly and sent out a complete new boom, next day! Their Twitter presence is also great - they knew who I was when I tweeted about them and gave a personal response. May wife also bought a Cajon for me for Christmas, and she used Gear4Music as well. They were apparently very helpful and talked her through all the pro's and con's of each one. All in all, a great company to buy from. And before you suspect anything, I wasn't paid for this review, just a very happy camper!
Crispin, 14th May 2015, via Trustpilot
Pardon the pun these people RAWK. great customer service , great prices . never had a problem with anything from them Highly recommend them.
Craig Davidson, 19th February 2015, via Facebook
I ordered a digital piano they didn't have it in stock and i ordered it free delivery, as I had to wait they sent it next day, they received it yesterday and I received it this morning very pleased. Thank you
Joyce Thompson, 19th February 2015, via Facebook
My Schecter came today Just want to give a thank you to your DM team they kept me up to date throughout
James Franklin, 16th February 2015, via Twitter
I've used Gear4Music for the past couple of years and their service has been outstanding every time! My latest order was a guitar that wasn't in stock and said it wouldn't be available until May/June, G4M ordered it in for me and I was kept up to date throughout via Twitter. Big thanks to the person who answered all of my questions through direct messages on Twitter, I didn't get their name or I'd pass it on. Excellent company, always top service I would highly recommend them to anyone!
James Franklin, 16th February 2015, via Facebook
I had an issue with an order and Javier from your customer service did an amazing job! :) Keep it up guys!
Pedro J. Romanillos, 13th February 2015, via Twitter
Thank you very much, last time you shipped a v-drum in less than 24h, best price on the internet & next day delivery: super!
Matcrypto, 12th February 2015, via Twitter
just wanted to say thank you, exemplary customer service there! :)
Martin Phone, 9th February 2015, via Twitter
When I die, bury me here! It's musos heaven. All the latest gadgets and at prices even a poor busker can manage.
Yaz Durrant, 30th January 2015, via Facebook
Amazing service. Ordered Friday late lunch, delivery Saturday morning!
Tony McKenna, 25th January 2015, via Facebook
Have just upgraded my account to a VIP account for free and now i get massive discount. Thanks Guys! <3
Frazer Andrews, 23rd January 2015, via Twitter
I have purchased an electro acoustic guitar package and being a retired precision engineer / toolmaker I am inclined to be very critical of workmanship but I must say I am well impressed with items and the quality of finish. The overall service in my opinion was excellent .
Roger Smith, 17th January 2015, via Facebook
Because of giving importance to customer happiness, I will always choose Gear4music. It is one of the best musical instruments shopping site in the world.
Volkan Orhan, 14th January 2015, via Facebook
Hi got to say had great service and great contact over the Internet. With these guys what I purchased was exactly what was on there site, information was spot on item was exactly as they said, very pleased with everything hope to do business with these guys again. Would recommend them to other customers.
Simon Hutchings, 12th January 2015, via Facebook
Would always reccommend G4M as they are always provide a great service!
Ryan Fisher, 9th January 2015, via Facebook
Fantastic junior piano! Sounds and looks great. Thanks also for v speedy delivery service.
Louise Platts, 1st January 2015, via Facebook
Some fantastic customer service today from @gear_4_music thanks guys!
@sarahinateacup, 8th December 2014, via Twitter
So pleased with this service. Ordered on Thursday delivered on Friday. Was able to track my order and received a text to say what time it would be delivered. Fantastic company! The equipment I got was exactly what I wanted and works a treat :)
SmiGin Read, 5th December 2014, via Facebook
just to say your customer service is SUPERB. Thank you so much for excellent advice & help. Outstanding! Ian
@trainingcarers, 1st December 2014, via Twitter
very impressed with service, ordered yesterday am, delivered this am. York to Cornwall in 24 hours #topjob
@milkyray2, 26th November 2014, via Twitter
Purchased a lot of equipment from these guys, never had a problem am now a lifetime member of the V.I.P club, where you get decent discounts and special offers.
And the way these guys package their equipment for shipping is something to be admired, boxes within boxes with strong thick cardboard webbing surrounding everything. I bought a set of KRK's from these guys too and had purchased a set prior again the way all the corners were protected and the individual speakers bubble wrapped heavily, the other outfit just dumped them off in the box, quite unsettling.
Imagine taking your prized monitor speakers fresh out of the box to find damaged corners ?!!
Lee Puddephatt, 18th November 2014, via Facebook
First class customer service over the last 5 years we have been buying from them.
Greig Muir, 12th November 2014, via Facebook
First class company...my son's 1st guitar delivered Today with a text messages from start to finish to tell me where it was etc. Couldn't believe my eyes when i opened the box. Nicest guitar i have ever seen & packaged beautifully. I have shared your page & would highly recommend to everyone xx very happy first time customer xx
Donna Farrell Doherty, 11th November 2014, via Facebook
Found this company. Service excellent. Very helpful when you need advice.
David Jackson, 1st November 2014, via Facebook
Always get great service from this company, excellent returns and refund ( used only once) kept up to date with any delays etc: Great, keep up the good work.
Rags To Riches, 30th October 2014, via Facebook
Just to thank Gear4musc for a great service. Not only got a great price on my keyboard but the free stand, headphones and bag were really good quality and not the usual cheap stuff you get from many suppliers. Next day delivery appreciated. By-the-way the Korg Kross is an awesome value for money keyboard.
Herbie Herbert, 13th October 2014, via Facebook
Recently bought a schure sm58 package, Mic is fantastic, but the package was fantastic value!! Thanks guys, great site and will definitely recommend!!
Brian Heavymetal Kelly, 10th October 2014, via Facebook
Hi there, here's Mike from germany! I've received my 1st order from "Gear4music" today.(Ibanez RG-8-WH) The guitar arrived in a great condition. Many thanks for the fast & safe shipping!
Mike Munzlinger, 8th October 2014, via Facebook
I had a problem with a synth buyed at Gear4music. They send me a new one ! Great service ! Great solution provided. Thank you very much!
FX Gonzalez, 8th October 2014, via Facebook
Bought numerous bits and pieces for my drum kit and fully intend to purchase more. Superb equipment, service, and delivery all round from gear4music. Many thanks indeed.
Rich Pitman, 1st October 2014, via Facebook
Every firm should have a Jenny, what a fabulous lady. Dealt with our problem efficiently and so professionally. We can't thank you enough. The gear turned up today, as promised. Thank you Gear4music but more importantly...THANK YOU JENNY !! From Sally & Kev Godfrey, Sold As Seen.
Sally Godfrey, 2nd September 2014, via Facebook
Thank you for my "Freshman FA1AN Folk Cutaway Electro Acoustic Guitar" Won on your facebook competition. Love it.
Paul Moffat, 18th August 2014, via Facebook
Thanks for another great delivery and super products. Belcat amp & Gear4 music FX pedal...Brilliant sounding products love them.
Christopher Allen, 14th August 2014, via Facebook
Can I just say for the record that every single time I have contacted you guys over the last few weeks for help and/or advice, you have always responded quickly and met or - usually - exceeded my expectations. I have worked in Customer Relations for many years and most other organisations I have dealt with would have been rigid and comfortable with much lower levels of service: I am highly impressed with your standard of service, response times and product knowledge and the fact that you are allowed to make decisions that offer practical and helpful solutions.
Bob Atkinson, 31st July 2014, via Email
Brilliant service (yet again) from Gear4music. Pleasantly surprised to see that my gear had arrived only 24hrs after placing the oder. Would (and do) happily reccomend them to my music students, friends and family.
Graham Philpott-Roden, 21st July 2014, via Facebook
I ordered my "ULTIMATE" amp stand on Friday and it was delivered the next day, many thanks "GEAR4MUSIC", great service
John Skeldon, 5th July 2014 via Facebook
I bought a Student Gold French Horn as it was cheap!! I am 60, had a stroke and had to give up the trumpet, due to disability but have tried a trombone for a year in a community band(s). The band conductor suggested I try a horn, and I tried the band's knackered but playable one. Hence the purchase on spec. What this is, is a bargain for the price!!! Full double horn with Holton config. valve sys. Does what it says. Brilliant! Chuffed to bits. Nice tone, in tune! what more could you ask?
Andrew Mulford, 4th July 2014, via Facebook
Gear4music are a great company and have supplied some excellent equipment both personally and to my sons music department after I recommended them.
Richard E Carter, 2nd July 2014, via Facebook
Called into this shop on a visit to York. Wow, what a vast selection of Guitars to choose from. Managed to have a go on the couple of guitars I was interested in. A Fender Tele & Ibanez SA360. The Fender Tele won the day for me. Just seemed easier to play. Many thanks to the staff member who helped.
Paul Timms, 27th June 2014, via Facebook
Your customer service people are great! Well done ...
Clea Beechey, 19 June 2014, via Facebook
Darren, Many thanks for your help which I valued highly. I have however purchased the Takee as well , I just couldn't resist it. I would also like to compliment G4M on the absolutely fantastic display you have created. I must say the only environment in which I have seen such excellence has been in that of the world of Formulea 1. My Nephew and I were amazed and could easily have spent days just perusing the displays. Congratulations on all aspects of the design and presentation, product range and quality of both stock and service. Best wishes to you all for continued success and thank you again for the assistance. I would also like to say how nice it was to walk into such a large company premises and feel so welcome and relaxed. I do not play particularly well but felt more than comfortable trying different guitars. This for a less than proficient player was absolutely brilliant.
Barry, 14th May 2014, via Twitter
Just wanted to say thank you very much for the excellent service you provide. I ordered the mic and stand yesterday afternoon and it was delivered this morning - sensibly left with a neighbour, to save me having to re-arrange.
Everything perfect. You are extremely reliable and efficient. The delivery company you use are first rate too. I will certainly be recommending you to everyone I know.
Nick Ham, 29th April 2014
Ordered some stuff from @gear_4_music yesterday expecting it to arrive tomorrow but it's being delivered today! #excited
@faithinmelissa, 24th April 2014, via Twitter
Bought a nice roundback semi-acoustic now every time I need some music gear, I check Gear4music first.
Adrian Rumbles, 14th April 2014, via Facebook
Hi all, just thought I'd big up this company's own brand. I've been using their p-bass for a while now, including three hour rehearsals and this bass holds up more than fine, havnt even changed the pickups just a set of flat wounds and it's great. I'm a skint forty year old with family etc so this is great....when you gonna do a road worn :-))
Jay Wardingley, 13th April, via Facebook
Absolutely brilliant company! Thank You for both my Double Bass Pedal and my new 5 piece set of drum microphones! Delivered the day after I bought them for both items!
Kyle TheRev Warren, 31st March, via Facebook
Just wanted to say thanks again for the fantastic service this week. You went way above what was necessary to resolve my problem and I appreciate it. I'll definitely be back.
Stuart Rainey, 1st March, via Facebook
ordered an ex demo 6 string guitar banjo on tue 4/2/14 at 1720 received delivery today the 6/2/14 exactly 40 hours after ordering impressed im astounded. next thing was to check my purchase for the price and being ex demo I was not expecting to much once again could not believe the high quality of the instrument fantastic is an understatement.lastly I have to say that the service by yodel was also superb I have to say this was my first purchase from gear4music and looks like the start of a great relationship on a final note I am completely blown away with the level of service so take a bow guys.
Rab Currie, 6th February 2014, via Facebook
Ordered my Mic yesterday and got it today! On free delivery too! Thanks @gear_4_music.
@SmellyElle_, 6th February 2014, via Twitter
gear 4 music the best music dealers on line in Europe bringing the best deal to new and old in the music fields. well done gear 4 music.
Joe Kelly, 5th February 2014, via Facebook
Many thanks for fantastic customer service sorting out my son's electric guitar. Recommeded
Fraser Ferguson, 1st February 2014, via Facebook
Many thanks for a first class service, ordered the LA guitar pack and found some damage on the back of guitar, and no hesitation of replacing it and sorting me a case out too for my beloved jazz bass, can highly recommend the "croc skin" finish,they look gorgeous and my band mates were very impressed too. thank you Gavin for your help on the phone and thank you to the lovely young lady on reception when I came instore yesterday. customer service at its best
Mick Dyson, 1st February 2014, via Facebook
@gear_4_music's customer service are great and they sorted my problem out in minutes.
@Yarrhful, 31st January 2014, via Twitter
Very good service and fully recommend the musical equipment bought a mapex tornado drum kit which i am very happy with !
Chris Buckley, 31st January 2014, via Facebook
Great - outstanding - ordered my Palmer bass fx pedal - and was here in north of Scotlan in 2 days - SUPERB - great price as well- Ian
Ian Whittley, 25th January 2014, via Facebook
I am an extremely happy and pleased customer. As a guy who has been learning music such as the guitar for a number of years I'm always looking for new instruments and equipment and tend to visit your website a lot. i was thrilled to learn i had been given a V.I.P membership and i can honestly say that your website is the best place on the internet to shop from for musical items. although i have only bought one item from you in the past i am amazed at the quality of products and the amount of quick feedback that you provide. your website has a smooth layout and is very easy to narrow down and locate certain items. i am passionate about music especially the electric guitar and i will be looking to buy more guitars, equipment and other items from you in the future. thank you for your excellent customer service and brilliant website. A definite five star effort
Kieran Messenger, 15th January 2014
Ordered a new snare stand and drum stool yesterday. 20hrs later... It arrives. Nice one guys! Good service as usual.
@NWMorrisEsq, 23rd December 2013, via Twitter
Thanks guys. So pleased with my delivery arriving today. Love you Gear4music...
Nuno Tavares, 23rd December 2013, via Facebook
Excellent service and delivery! Item ordered and delivered in less than 24 hours - hats off to you all ... Have a great Christmas
Nicky Billington, 23rd December 2013, via Facebook
Juat ordered my son a violin for christmas from there now! They were really quick getting back to me! Excellent value too, because it was £49.99. I did look on Amazon and ebay initially but the reviews were mixed so I'm really glad I came across Gear4music. Can't wait to receive it.
Rebecca Williams, 19th December 2013, via Facebook
Ordered two Christmas presents online in the last two weeks. Very quick delivery, Excelllent service! Happy Customer!
Leighann Curran, 19th December 2013, via Facebook
BIG thank you for your help sorting out THE most complicated midi pedal in the world. #lifesavers!! :)
Rob Murray, 12th December 2013, Via Twitter
I ordered a Tanglewood TW73E parlour guitar as a replacement for my TW73WNE because of small but crucial advantages for me. It was listed as used and was priced as such, but turned out to be ex demo [though still with labels] and is absolutely immaculate - essentially 'as new'.
It arrived exactly on time as requested and was well packed. I was able to track the consignment from despatch to within a few minutes of delivery also a commendable system and performance by DPD.
Excellent value and excellent service again. Thanks.
Peter Gooday, 27th November 2013
Just to let you know that my Behringer ACX 900 arrived safely at 9.25 this morning. I would like to thank you sincerely for your prompt and excellent service. I'm over the moon with my purchase in both the quality and price.
Having played Guitar for longer than I care to mention, this is my first purchase from Gear4Music. You have my assurance that this will not be my last. I shall not hesitate in recommending your services to my fellow Musicians
Again many thanks and best wishes to all concerned.
Mike Curtis, 25th October 2013
Just wanted to thank Kyle and everyone else at Gear4Music. I had some issues with my order (all problems were originating at my end, not G4M's end), and they were handled quickly, professionally, and to my 100% satisfaction. Wouldn't hesitate to order from them again, or to recommend to someone else. Great people all the way around!
Brandon Paluzzi, 22nd October 2013, via Facebook
Thanks again for the help! I really appreciate that you took the time to help in any way you could. Thank you! :)
@aalexcampbell, 16th October 2013, via Twitter
Our band, Sea Dogs - Grimsby have two of your Gear4Music 450w active speakers - having put them through their paces in rehearsal we are VERY impressed. Clear and punchy, no distortion, solid build quality. Glad we didnt spend more! We will be back for more and some front line p.a. Thank you! 11 out of 10.
Matt Gilbert, 11th October 2013, via Facebook
Just wanted to say thank you! I popped into your store on Saturday with a query about the Alessis DM6 kit I had bought from you two years previously for my son. Your sales desk team were really welcoming, very jolly and helpful. Mike knew exactly what options were available for me and helped me to sort a short term budget option and gave helpful advice about a longer term, better but more expensive option which we can save for the christmas or birthday wishlist! He wrote down specifications, gave me printouts and was generally extremely helpful. A great bit of customer service - Thank you - we'll be back!
Clare Steele-King, 11th October 2013
Just to say, from newbie/naive question about my mixer to accurate/complete delivery the service I got from you was brilliant
@angrybonbon, 9th October 2013, via Twitter
Great choice and really fast delivery!! I found a really nice guitar in 3/4 size for my niece, and the parcel arrived 1 day before it was expected, packed nicely and securely. I could follow it all the way from England via the tracking system. It is a place I will definitely visit again when this guitar needs changing for a grown-up version in a couple of years.
Benny Hojgaard, 7th October 2013
Thank you! Ordered a 'Gear4music' 450w powered monitor - it arrived next day, and having tried it, I am very impressed - so impressed that I have ordered another one. THANK YOU!!!
Matt Gilbert, 29th September 2013, via Facebook
Just writing to say thank you very much for my trumpet ( Coppergate Intermediate Bb Trumpet ) I ordered it on Thursday and it arrived 9 o'clock this morning. Been playing it today and love it and looks great too, Thanks for a great service.
Lee Griffin, 21st September 2013, via Facebook
Just wanted to say I'm so super happy with the service and products I received from you guys. Arrived pretty much on time, and just great really! Thanks so much! Will spread around the good word.
Jackie Smith, 30th August 2013, via Facebook
Thank you so much for sending the amazing Yamaha 33 key keyboard the other month guys, it totally adore it n can't refrain from playing for too long
Paul Bootham, 19th August 2013, via Facebook
Once again thanks for the great service and New round back guitar. Beautiful sound as well!!
Christopher Allen, 17th August 2013, via Facebook
Just wanted to say thanks for fast delivery of my Blackstar FS-10 to Sweden.
Peter Harming, 16th August 2013, via Facebook